Congratulations! Your business is growing and you are now expanding your customer base. Of course, as you grow your business, so will your customer requests. You are trying to support your current customers, however, this is preventing you from scaling your business.
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Welcome! You have landed on the right page, CEMT will help you build and grow your customer service operations.
Bring balance to your Business
BUSINESS PAIN POINTS
Frequent Pain Points:
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Growing volume of customer requests
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Mishandled customer issues
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Increasing customer complaints
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Negative customer reviews
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High rate of customer churn
RESEARCH DATA
Research Data Shows:
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5-25 times easier to retain vs land new customers
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Customer service is the primary brand differentiator over product and prices
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Happy customers bring more customers
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Customer Service is the new marketing tool
RIGHT RESOURCES
Right Resources:
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Advice on strategy and design
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Utilize right tools and processes
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Monitor performance
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Optimize the value proposition
ROBUST CUSTOMER SERVICE
Robust Customer Service Team:
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Handle ongoing queries
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Monitor and improve customer satisfaction
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Convert customers into advocates for your business
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Revenue generating function
WHY US?
If you are a growing business that is inclined to use customer service as a competitive advantage and grow your revenues, our services will help you get there.
We help you:
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Build, manage and grow your customer service operations
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Address challenges managing your existing customer service operations
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Monitor and optimize your team using data-driven approach
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Obtain and manage customer feedback towards service or product improvement
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Set up remote teams as well as offshore or nearshore teams
​Who we are:
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Team with 40 years combined experience in customer service and support
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Familiar with corporate, startup, eCommerce and small businesses
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Highly motivated to get you desired results. “Your win is our win”
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Flexible in meeting your expectations and standards
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Vested in your overall success
What we offer:
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Personalized approach for your team.
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Hands on support for end to end processes in each phase of the SDIMO model
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Competitive rates (project based vs time based). Focused on your results vs project duration
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Long term relationship to ensure your continued success
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Steer your business
in the right
direction
Our Trusted Partners
Gorgias is the ecommerce helpdesk that turns your customer service into a profit center.