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SOLUTIONS

Engage, Learn and Support​

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CONSULTING

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SDIMO MODEL

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  • Strategy: Define Vision, Objective, Timeframe

  • Design: Build framework for People, Systems, Tools, Processes, Metrics

  • Implement:  The designed framework

  • Monitor: Performance Metrics, Surveys, Trend Analysis

  • Optimize: Remediation, Product/Service Improvements

MANAGED SERVICES

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OMNICHANNEL SERVICES

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  • Call Handling: Customer communication skills, Best Practices

  • Chat/SMS/Social Support: Interactions via web, chat and social media

  • Email Support: Written communication skills, Best Practices

  • Remote Support: Video based interaction e.g: Zoom, Google Meet, WebEx, GotoMeeting etc

  • Admin Support

Learn more @ About Us  For details reach us @ Contact Us

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